How to avoid annulments and time-barred cases in penalty processing
Missing evidence, administrative overload and deadlines that expire. Five keys to making sure no offence goes unprocessed and no case file falls by the wayside.
Handling traffic penalties efficiently is essential to make sure no offence goes unprocessed and to avoid financial losses for local authorities, particularly when they face a high volume of offences captured by automatic speed cameras, surveillance cameras and other devices.
At CGi21 we put our experience and specialist knowledge at your disposal for processing offences captured by road safety platforms and advanced automatic devices.
The challenges in penalty processing
Several news stories in recent years have shown how complex it is to handle offences captured by automatic devices:
Evidence that does not hold up:
In one case, the absence of photographic evidence and of operators on mobile speed cameras led the courts to annul the penalties.
Administrative overload:
In another, a surveillance camera near an airport recorded more than 25,000 offences in a short time for unauthorised parking. With no way for the council’s own structure to handle that volume, it contracted processing assistance from a specialist company.
These cases underline the need for strategic planning and specialist resources if annulments and time-barred cases are to be avoided.
The CGi21 approach: innovation and efficiency at the service of local authorities
At CGi21 we work with a commitment to improving road safety and to making public management work better. We offer a complete service for handling traffic penalties, quickly and effectively.
Why CGi21 is your best strategic ally
- Technical expertise: we bring together data and images from speed cameras, OCR cameras and other automatic devices, making sure no offence goes unprocessed.
- Tailored handling: we design workflows around the needs of each council or provincial authority.
- Advanced automation: we have tools that reduce the risk of human error and speed up the process. Automated control of traffic offences is a necessity: handling them manually is no longer viable.
Five keys to avoiding annulments and time-barred cases
To keep the process watertight, we have identified the following critical factors:
- Quick validation: fast pre-validation protocols by CGi21 and validation by the Local Police.
- Technological integration: a direct connection between the penalty management application and the council’s e-government platform, particularly for bulk procedures, instead of handling case files one by one.
- Public service: several channels of contact available — in person, by phone and online — over a wide range of hours, and several ways to pay.
- Efficient resolution of representations and appeals: automated drafting of decisions, streamlining the review and signature of administrative acts.
- Preventive controls: alert systems that flag the risk of an offence becoming time-barred, or of the procedure lapsing, before either becomes a problem.
Turn your penalty processing into a model of innovation
In an environment that grows more complex and more digital, having an ally like CGi21 makes the difference. Our approach combines advanced technology, specialist staff and a commitment to continuous improvement in road safety.
Get in touch today. Request a demonstration and find out how our solutions can improve your organisation’s traffic penalty processing, reducing risk and increasing efficiency.
Frequently asked questions
Why are traffic penalties annulled?
Penalties are usually annulled because the evidence does not hold up, because of errors in processing or because legal deadlines were missed.
How can penalties be kept from becoming time-barred?
The key is to put in automated systems that flag critical deadlines and allow continuous follow-up.
What part does technology play in penalty processing?
Technology makes it possible to bring data together, automates procedures and improves the overall efficiency of processing.
What does automation bring in this field?
It reduces errors, speeds up procedures and makes it possible to handle large volumes of offences efficiently.
Why does multi-channel public service matter?
Offering different ways to get in touch and to pay improves the experience for the public and reduces non-payment.
What makes CGi21 different in penalty processing?
CGi21 combines technical experience, tailored procedures and advanced technology to offer a complete and efficient service.