Fewer cases thrown out
Pre-validation filters out the cases that do not have solid evidence behind them.
Solution 03 · Fines and revenue collection
Assistance with penalty processing and revenue collection
So that no offence goes unprocessed and every case file moves forward with legal certainty and administrative control.
7
integrated steps
From receiving the offence report to collecting the penalty.
3
channels
Public service in person, by phone and online.
0
time-barred cases
Early warnings on the critical deadlines.
The starting point
What lies behind the need
Detecting an offence is only the start of the process. From that point the evidence has to be validated, notice served within the deadline, representations and appeals resolved, payment of the fines managed and time limits kept from running out.
When the volume of case files grows — which is what usually happens once automatic devices are installed — council teams can find themselves overwhelmed. Without the right resources or specialist support, the risk of time-barred cases, lapsed proceedings and uncollected revenue goes up.
Where it applies
- Assistance with processing traffic penalty case files
- Service of notices and management of deadlines
- Support in resolving representations and appeals
- Assistance with collection of fines at the voluntary and enforcement stages
- Multi-channel public service
- Integration with the e-government platform
How CGi21 responds
A turnkey solution, not a supply contract
CGi21 works alongside the council across the full life of the case file, with specialist staff and tools that automate the repetitive work: pre-validation, draft decisions ready for review, deadline control and bulk handling of case files integrated with the e-government platform.
The council exercises the acts of authority and the sanctioning powers, and keeps control of the case file. CGi21 takes on the operational load so that case files move forward quickly, safely and traceably.
From detection to result
How it works, phase by phase
Every phase is covered and connected to the next, so the information moves forward without manual steps.
-
01
Pre-validation
The evidence is checked before the offence report enters the case-handling software.
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02
Validation
The Local Police validate the offence and the report is issued.
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03
Receipt
The validated report arrives from the device platform, the ticket book or the smartphone.
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04
Processing
Service of notices, deadlines and bulk handling, integrated with the e-government platform.
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05
Representations
Draft decisions generated automatically for review, approval and signature.
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06
Collection
At the voluntary and enforcement stages, with several channels for enquiries and payment.
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07
Follow-up
Early warnings on time limits and lapsing proceedings, plus performance reporting.
What it includes
Components adapted to each project
Every municipality starts from a different reality. The solution is therefore configured around its priorities, bringing in the components it needs and fitting the contracted scope.
-
01
Specialist staff
A team dedicated to working alongside the council's own.
-
02
Case-handling software
Management of penalty case files, adapted to electronic administration.
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03
Integration
A connection to the e-government platform and to the applications already in place.
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04
Public service
In person, by phone and online, over a wide range of hours.
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05
Payment methods
Quick ways to pay, so complying does not mean a trip to the council.
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06
Early warnings
Automated control of time limits, lapsing proceedings and critical deadlines.
Why CGi21
What the public authority gains
Less risk of running out of time
Warnings flag the critical deadlines before they become a problem.
Case files handled in bulk
The software moves hundreds of files forward without going through them one by one.
No need to grow the headcount
The volume is absorbed with specialist resources, not with more council staff.
A better experience for the public
More channels for enquiries and payment.
Traceable end to end
Every case file can be audited from the capture of the evidence through to payment.
Already in service
Where it has been deployed
Frequently asked questions
What we are usually asked
Does the council lose control of the procedure?
No. The acts of authority, the sanctioning powers and the custody of funds remain with the council. CGi21 provides resources and operational assistance to speed up processing, always under the council's control.
How are time-barred cases avoided?
Through automatic warnings on critical deadlines, continuous follow-up and validation protocols that help keep case files within time.
Start a conversation
How would this work in your municipality?
Tell us the specific situation and we will propose the scope: which devices, which software and which services would be needed.
Who it is for
Councils, provincial authorities and other bodies handling a high volume of penalty case files.
Point of contact
Treasury, Tax Management, the Town Clerk's office and the Local Police.
Scope
From the offence report through to collection, public enquiries included.
Route 1
Request a demo
We prepare the demonstration around your specific case.
Request a demoRoute 2
Request more information
Scope, timescales and integration with what you already have in place.
Request information