More case files with an identified recipient
Combining channels widens the chances of obtaining data that is useful for notification.
Solution 07 · Penalties for non-residents
Assistance with notification and collection of penalties from non-residents
Locating the recipient, serving notice abroad and making payment easier, with multilingual support and the council in control of the case file.
25+
languages
Support in the offender's own language.
24h
online portal
Case file consultation and payment from the country of residence.
7
integrated steps
From receipt of the report to collection of the penalty.
The starting point
What lies behind the need
When the recipient lives outside Spain, processing a penalty means obtaining reliable data, verifying a foreign address and managing delivery and its proof. On top of that come language differences and the difficulty of consulting the case file or paying from another country.
The challenge also covers non-resident drivers using hire vehicles with Spanish plates. Without specialist support, searches and failed notifications use up municipal resources and make it harder for the case to progress and the penalty to be collected.
Where it applies
- Assistance with handling traffic penalties issued to registered keepers or drivers living outside Spain.
- Identification of non-resident hirers of rental vehicles, including those with Spanish plates.
- Locating recipients and standardising international addresses.
- Translated notices and decisions, postal tracking and handling of delivery issues.
- Notification and support in collecting other municipal penalties that are neither tax-related nor planning-related.
- Multilingual support, case file consultation and easier remote payment.
How CGi21 responds
A turnkey solution, not a supply contract
CGi21 combines Grupo CGI's experience in municipal penalty management with Safety21 Group's specialisation in notification and collection abroad. The service adapts the way it works to the destination country and to the information available: enquiries through the authorised channels, collaboration with local authorities and correspondents, and data exchange with vehicle hire companies.
The information is verified, the communications are prepared in the relevant language and deliveries are tracked. A multilingual portal and a contact centre help the recipient to consult the documentation, identify the driver where applicable and make the payment from their country of residence.
The council retains the power to impose penalties and control of the procedure and the funds. CGi21 provides operational and technological assistance, with synchronised data and documentation linked to the municipal electronic case file.
From detection to result
How it works, phase by phase
Every phase is covered and connected to the next, so the information moves forward without manual steps.
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01
Receipt
Reports and their documents are brought in from the municipal systems.
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02
Identification
The registered keeper or recipient is traced through the authorised channels. For hire vehicles, the hirer's details and the relevant documentation are obtained.
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03
Preparation
The foreign address is standardised and the translated documentation is prepared, with access references for the portal and the payment options.
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04
Notification
Dispatch is handled according to the country and the applicable procedure, its outcome is recorded and the available proof is added.
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05
Support
Enquiries are answered in different languages, and access to the case file, identification of the driver and the submission of written statements are made easier.
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06
Collection
Online payment is made available and receipts are reconciled with the case file in the account authorised by the local authority.
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07
Monitoring
Throughout the process, deadlines, incidents, notifications and payments are tracked, with reports for the municipal officers responsible.
What it includes
Components adapted to each project
Every municipality starts from a different reality. The solution is therefore configured around its priorities, bringing in the components it needs and fitting the contracted scope.
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01
Specialist team
Staff experienced in penalty management and international operations, coordinated with the municipal officers responsible.
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02
Identification channels
Authorised enquiries, requests to foreign authorities and an international support network, depending on the country and the type of offence.
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03
Hire vehicle data
A portal for exchanging hirers' details and rental documents, with checks on the information received.
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04
Translation and addresses
Communications prepared in the relevant language and tools to verify and standardise foreign addresses.
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05
Integrated software
Ready to receive reports from different sources, and to handle international notifications and contact with the recipient.
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06
Multilingual support
A portal for consultation and payment, with assistance by telephone and online.
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07
Municipal control and support
Deadline alerts, dashboards and information for users in the public authorities.
Related software
Where the information is handled
eStima · TAO 2.0
Receipt of reports and connection with the council's e-government systems.
Explore
TitanE
Management of international notifications, tracking of items and a record of communications with the recipient.
Why CGi21
What the public authority gains
Fewer delivery issues
Reviewing addresses and tracking by country make it possible to spot errors and guide their correction.
Easier payment
The recipient has information they can understand and options to pay from their country of residence.
Less workload for the council
Specialist teams take on the searching, translation, tracking and international support.
Better control of deadlines
Alerts and continuous supervision help to reduce the risk of penalties becoming time-barred or lapsing.
A traceable service
Data requests, communications, deliveries and payments are recorded so they can be consulted and reviewed.
Measurable results
Municipal officers can assess identification, notification and collection, with information that allows results to be analysed by country.
Frequently asked questions
What we are usually asked
Does the council lose control of the procedure?
No. The local authority retains the acts of authority, the power to impose penalties and control of the funds. CGi21 provides assistance under the council's instructions and gives access to the information and documentation of the service.
How are limitation periods controlled?
Through automatic alerts on critical deadlines, continuous monitoring and validation protocols that help to keep case files within time.
Is the service limited to vehicles with foreign plates?
No. It also covers drivers living outside Spain who use hire vehicles with Spanish plates. The exchange with the hire company makes it possible to obtain the hirer's details and link the documentation to the case file.
Start a conversation
How would this work in your municipality?
Tell us the specific situation and we will propose the scope: which devices, which software and which services would be needed.
Who it is for
Town councils, provincial councils and other bodies that handle penalties issued to people living outside Spain, especially in tourist municipalities and areas with high international mobility.
Point of contact
Treasury, Revenue Management, the Secretary's Office and Local Police
Scope
From identification to collection, including support for the non-resident driver.
Route 1
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We prepare the demonstration around your specific case.
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Scope, timescales and integration with what you already have in place.
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